Policies: Privacy

Privacy Policy for The Roof Dudes

Effective Date: 06-01-2020

At The Roof Dudes (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, www.RoofDudesFL.com (the “Site”), or interact with us through other means, such as email, phone, or social media.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site or services.

1. Information We Collect

We collect various types of information from our visitors and customers, including personal information that can identify you and non-personal information that does not directly identify you.

a. Personal Information

Personal information is data that can be used to identify or contact you. This includes but is not limited to:

• Contact Information: Name, email address, mailing address, phone number.
• Billing Information: Credit card or other payment information, billing address.
• Account Information: Username and password (if applicable), profile information.
• Service Information: Information related to services we provide, such as project details, materials requested, and communications with us.

We collect personal information when you voluntarily provide it to us, such as when you fill out a contact form, request a quote, subscribe to our newsletter, or communicate with us directly.

b. Non-Personal Information

Non-personal information includes data that cannot be used to identify you. This includes:

• Device and Usage Information: IP address, browser type, operating system, pages visited on our Site, and how you interact with our Site (e.g., clicks, scrolls).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing activities on our Site. Cookies are small data files stored on your device, and they help us improve the functionality of our Site and enhance your user experience.

2. How We Use Your Information

We may use the information we collect from you for various purposes, including:

• Providing Services: To process your requests, provide quotes, deliver services, and communicate with you about your roofing projects.
• Improving Our Site: To analyze how users interact with our Site, improve its functionality, and enhance your overall experience.
• Marketing and Communications: To send promotional materials, newsletters, special offers, and other communications that may be of interest to you (if you have opted-in to receive such communications).
• Billing and Payments: To process transactions, issue invoices, and manage billing-related issues.
• Customer Support: To provide assistance and respond to your inquiries or requests for information.
• Compliance and Legal Obligations: To comply with legal requirements and regulations, prevent fraudulent activities, and protect the security of our Site and business.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

a. Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business, including payment processors, web hosting providers, email marketing platforms, and other contractors. These third parties are only permitted to use your information for the purpose of providing services to us and are required to protect your information in accordance with this Privacy Policy.

b. Legal Obligations and Protection

We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to:

• Comply with legal obligations.
• Protect our rights, property, or safety, or the rights, property, or safety of others.
• Investigate, prevent, or take action regarding illegal activities, fraud, or violations of our terms of service.

c. Business Transfers

In the event that we sell, merge, or transfer part or all of our business or assets, your personal information may be disclosed to prospective or actual purchasers. We will ensure that such third parties are bound by appropriate confidentiality and data protection agreements.

4. Your Choices and Rights

You have the following rights regarding your personal information:

a. Access and Correction

You may request access to the personal information we have about you, and you can request that we update or correct any inaccurate information. To make such a request, please contact us using the information provided in the “Contact Us” section below.

b. Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails or communications from us, you can opt-out by clicking the “unsubscribe” link in any marketing email or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you transactional or service-related communications (such as order confirmations or updates on your roofing project).

c. Cookies and Tracking Technologies

You can manage your preferences for cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect your ability to use certain features of our Site.

5. Data Security

We take the security of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you request that we delete your information, we will take steps to delete it or anonymize it, unless we are required to retain it for legal, tax, or regulatory reasons.

7. Third-Party Links

Our Site may contain links to third-party websites or services. These third-party sites are not governed by this Privacy Policy, and we are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site and services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will revise the “Effective Date” at the top of this page and notify you of any significant updates through the Site or by other means. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise any of your rights regarding your personal information, please contact us using one of our contact forms or at:

The Roof Dudes
Phone: 321-222-7747

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By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting The Roof Dudes with your personal information.